TERMS AND CONDITIONS
A. GENERAL TERMS
1. Consumer advisory - Frasers Property Retail Management Pte Ltd (FPRM), the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
2. Purchasers are required to download the complimentary FRx app and sign up as an FRx member to qualify for the promotions.
3. For any further assistance, please email FRHelp@frasersproperty.com.
B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Retail’s multi-feature app, which allows FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers across the following 12 Frasers Property Retail developments:
Causeway Point, Century Square, Changi City Point, Eastpoint Mall, Hougang Mall, Northpoint City, Robertson Walk, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Waterway Point and White Sands.
2. Membership is FREE. Local residents aged 18 and above may register as a Member via the Frasers Experience (FRx) app or through Customer Service at any of the Malls of Frasers Property. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation, his/her full name, date of birth, local address, a verified Singapore mobile number and such other information as may be required from time to time.
3. For verification purposes, the applicant will be required to perform a one-time verification of their local mobile number in order to access the Programme on the FRx app or through Customer Service at any of the Malls of Frasers Property.
4. To apply, download the FRx app which is available on the App Store and Google Play and start enjoying FRx member’s benefits. Details can be found here.
5. For instant rewards, please see “C. Redemption”.
1. Frasers Experience (FRx) members enjoy these instant rewards:
12-Point FRx eDeals
16 November to 25 December 2022
Redeem exclusive FRx eDeals for just 12 FRx Points via the FRx Rewards Catalogue.
Purchasers are required to download the complimentary FRx app and sign up as a FRx member to qualify for this promotion.
Each FRx eDeal is limited to 1 redemption per FRx member, and while stocks last.
An FRx eDeal voucher will be issued to you upon redemption of the FRx eDeal at 12 FRx Points via the FRx app.
Please present FRx eDeal voucher QR code at the respective stores of participating malls prior to payment/redemption to enjoy the FRx eDeal.
FRx eDeal voucher is valid till 31 Jan 2023, unless otherwise stated in respective FRx eDeal’s terms and conditions.
FRx eDeal voucher is only valid if used within the FRx app.
FRx eDeal voucher is not refundable and non-exchangeable for any form of cash or credit.
FRx eDeal voucher is only applicable for single use and cannot be combined with other promotions and discounts.
If FRx eDeal voucher is not utilised within the stipulated period, it will be deemed as unused and will be forfeited.
Frasers Property Retail (FPR) will not be responsible should any user fail to use the FRx eDeal voucher within the stipulated period.
FPR assumes no responsibility and is not liable for any costs, changes or expenses which you may be required to pay at any time in connection with the usage of the FRx eDeal voucher.
All information is correct at the time of updating and the Terms and Conditions may be amended without prior notice.
2. To qualify for any instant rewards redemption at Customer Service, FRx members must scan their QR code when making payments at participating stores prior to redemption on the day of purchase. The qualifying spend must be scanned to the same FRx account. Should the redemption require proof of payment, the actual receipts and/or payment card must be presented for verification.
3. The following receipts, including but not limited to, are not entitled to Instant Rewards redemption: non-profit organisations, childcare centres, banks and financial institutions, offices, libraries, AXS/SAM machines, pushcarts/kiosks/roadshows/atrium fairs, voucher/gift card/cashcard/stored value card/prepaid SIM card top-up transactions and purchases, money changers, ATMs, FRx Gift Card purchases, bill/instalment payments/deposits, insurance policy payments, SISTIC ticket purchases, lottery tickets, deposits and payments made via cheque, GIRO or Medisave.
4. For supermarket spending from FairPrice Finest, FRx member must present same-day, same-mall transactions along with their FRx member QR code in person at FairPrice Finest Customer Service to earn FRx Points.
5. All instant rewards are available on a first-come, first-served basis and while stocks last. All instant rewards must be taken as they are and are not exchangeable for cash or in kind.
6. All instant reward benefits may vary across all malls. Please check details at Customer Service, Level 3.
7. The Management of The Centrepoint reserves the right to sight all purchases before granting redemption.
1. All other terms and conditions pertaining to the Frasers Experience (FRx) Programme apply. For more information, please visit here.
2. In the event of any dispute, decisions made by the Management of The Centrepoint will be final and no correspondence will be entertained.
3. Information is correct at the time of publishing. The Management of The Centrepoint reserves the right to change the Terms and Conditions as it deems fit without
4. The Management of The Centrepoint's decision on all matters relating to the promotion will be determined at its reasonable discretion and is final, and binding on all participants.
5. The Management of The Centrepoint reserves the right, at their reasonable discretion, to vary, add to or delete the promotion terms and/or terminate the promotion at any time.