Please update your Frasers Experience (FRx) app to the latest version to get your hands on these hard to egg-nore collectibles

Looking for a gift that will put a smile on anyone’s face? You’re in luck because everyone's favourite lazy egg is waking up from its slumber to help make your gifting decisions eggs-tremely easy. Yes, we’re talking about Gudetama!

From 19 November 2021, shop eggs-clusive Gudetama merchandise on the FRx app, only available with GrabPay. Surprise loved ones or treat yourself to some lazy eggy gude-ness when you shop our range of bags, pouches, tumblers and a seven-piece gift set!

Download the FRx app now to shop!

Eggs-press Yourself Tumblers

Impress your family and friends with a pair of tumblers that magically transform when you pour your favourite iced beverages into them. Each tumbler has a straw built into the lid for added convenience.

Available in two different designs, the tumblers will change colour after they’re filled with cold liquid. Eggs-press yourself, your feelings and your mood through the changing colours of these tumblers. As you look forward to the tumblers’ transformation every time you fill them up, they’ll serve as a positive reminder to stay hydrated.

Tote-ally Egg-cellent Tote

This lovely canvas tote bag is the perfect accompaniment to any Gudetama fan’s shopping adventure.

It features a crossbody strap so you can sling it over your shoulder, and a short hand-held strap for when you need to grab and go! There are two exterior front pockets that make it eggs-tremely handy when you need to get a hold of essentials like your phone or earbuds. Sleigh your outfit and stay organised this festive season!

Sunny-side Up Carryall

Get ready to sleigh all day with this fashionably functional and sustainably produced jute bag. Featuring the world's most beloved lazy egg chilling out in various poses, the bag’s quirky design and roominess make it just as perfect for weekend adventures, as it is for weekly grocery runs.

This Sunny-side Up Carryall is spacious enough to fit everything one needs for a year-end staycation — a pair of shoes, a few changes of clothing, and toiletries. It’s also eggs-tremely handy for grocery runs.

Eggs-tra Kawaii Pouches

These super cute winter wonderland pouches come in a set of three and are the most precious ways to keep essentials safe.

Perfect for holiday gifting, each water-resistant pouch features the beloved Gudetama decked out for the festive season. The pouches also come with a D-ring so you can attach your keys to them. Available in three sizes, pop them into your everyday bag or carry them as a small clutch.

The Not-Meh Xmas Gift Set

Can’t decide which item to get the Gudetama superfan in your life? We've cooked up a collection so adorable, you're going to want every single item. So why choose one when you can get them all?

This 7-piece Not-Meh Xmas Gift Set includes one Tote-ally Egg-cellent Tote, one Sunny-side Up Carryall, a pair of Eggs-press Yourself Tumblers, as well as a set of three Eggs-tra Kawaii Pouches! Whether you’re gifting yourself or someone special, this limited-edition bundle of joy will make an eggs-traordinary Christmas present.

These irresistible Gudetama goodies are available for a limited period only, so shop now on the FRx app, complete your purchase with GrabPay, and consider your Christmas shopping sorted!

Frequently Asked Questions

1. Where can I purchase the Gudetama merchandise?
You may access the dedicated Gudetama catalogue by tapping on the ‘Shop Gudetama’ banner located on the landing screen of ‘A Christmas Eggs-perience’ on the FRx app. There are four products and a seven-piece gift set to choose from:

Tote-ally Egg-cellent Tote
Sunny-side up Carryall
Eggs-press Yourself Tumblers
Eggs-tra Kawaii Pouches
The Not-Meh Xmas Gift Set

2. What payment options do you accept?
Only available with GrabPay.

3. I did not receive an order confirmation email upon payment. What do I do?
Please write in to FRhelp@frasersproperty.com and we will assist you from there.

4. My payment was unsuccessful. What should I do?
Your connection may have dropped during checkout. For a smooth checkout experience, ensure that your internet connection is stable and strong before proceeding to pay.

If you are still experiencing difficulties placing an order after multiple attempts, please write it to FRhelp@frasersproperty.com with a screenshot of the error message for assistance.

5. What are the fulfilment options available?
We provide self-collection at The Centrepoint and door-to-door courier service for local orders in Singapore.

Delivery is complimentary for orders above $120 otherwise, a delivery fee of $5 applies.
 

Fulfilment Type

Fee (SGD)

Period

Self-Collection @ The Centrepoint, Customer Service Counter

Operating Hours: 12pm – 8pm

Free

From 1 Dec 2021 to 2 Jan 2022

Delivery for orders under $120 (inclusive of GST)

$5

Within 7 working days, commencing 3 December 2021

Delivery for orders $120 and above (inclusive of GST)

Free 

Within 7 working days, commencing 3 December 2021


5. What are the fulfilment options available?

We provide self-collection at The Centrepoint and door-to-door courier service for local orders in Singapore.

6. When can I expect delivery?
All orders are processed, dispatched and delivered within 7 working days, commencing 3 December 2021, by the merchandise sub-licensee and their appointed service provider. Please note that during the festive season, there may be a delay in deliveries as our logistics service providers process the high volume of orders.

7. Can I purchase the Gudetama merchandise and send it to another recipient?
You may send the order to the recipient of your choice. When making the order, please input the correct mailing address at the checkout page. The order will be delivered to the address entered.

8. What do I do if my order hasn’t been delivered after 7 working days?
Please email the merchandise sub-licensee at ask@royalworkz.com for assistance.

9. I need to change the recipient address for the Gudetama merchandise purchased, is it possible?
Kindly ensure that the correct mailing address has been entered before checking out.If the incorrect address has been entered, please email the merchandise sub-licensee at ask@royalworkz.com for assistance within 24 hours from the time the order was made.

10. When can I collect my order?
Orders may be collected from The Centrepoint Customer Service Counter between 1 Dec 2021 to 2 Jan 2022. Please present this email order confirmation along with your FRx member QR code in person for the collection.
 

Fulfilment Type

Fee (SGD)

Period

Self-Collection @ The Centrepoint, Customer Service Counter

Operating Hours: 12pm – 8pm

Free

From 1 Dec 2021 to 2 Jan 2022


11. Can I ask someone else to collect my order on my behalf?

Unfortunately not. When collecting your order, you must also present your FRx member QR code along with this email confirmation.

12. My item is incorrect or faulty. How do I exchange?
For Self-Collection Orders
Please check through the condition of the items before leaving the Customer Service Counter. Our Customer Service Officers will be happy to assist you with a 1-to-1 exchange if the item is defective or faulty.

For Delivery Orders
For incorrect or faulty items, please email ask@royalworkz.com within 7 working days from the date of delivery.

13. Why didn't I receive FRx rewards when I purchased the Gudetama merchandise?
Shop Gudetama purchases do not qualify for A Christmas Eggs-perience promotion, GrabPay bonus, Frasers Property Digital Gift Cards and Frasers Points.


TERMS AND CONDITIONS

A. GENERAL TERMS

1. Consumer advisory - Frasers Property Retail Management Pte. Ltd (FPRM), the holder of Frasers Property Digital Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.

2. Purchases are required to download the complimentary Frasers Experience (FRx) app and sign up as an FRx member.

3. To apply, download the FRx app which is available on the App Store and Google Play and start enjoying FRx member’s benefits. Details can be found here.

4. For any further assistance, please email FRHelp@frasersproperty.com.

B. SHOP GUDETAMA SERVICES

1. The Shop Gudetama Services is provided to you by Frasers Property Retail Management Pte Ltd (“FPRM”). By accessing and/or using the Shop Gudetama Services on the App, you agree to be bound by the following terms in this Clause below.

2. The Shop Gudetama Services allows the Member to place orders for products and services from Royalworkz (“Merchant”) listed on the Shop Gudetama Services. Such orders may be delivered to the Member by Merchant’s delivery service providers (each a "Delivery Service Provider"), or picked up by the Member at The Centrepoint, in accordance with Terms of Use and with such terms as may be prescribed by FPRM from time to time.

3. FPRM does not own, sell or resell any products or services offered on the Shop Gudetama Services ("Products") and does not control nor is it responsible to the Member for the Merchant, the Delivery Service Providers or any services provided by them or the quality thereof.

4. All prices reflected on the Shop Gudetama Services are determined solely by the Merchant. The Member acknowledges that prices and any promotional offers of Products may vary from those offered by the Merchant via other sales channels.

5. Placing Orders
 

  • a. (a) When the Member places an order for any item offered for sale by Merchant through the Shop Gudetama Services ("Order"), the Order by the Member constitutes an offer to the Merchant to purchase such item on the terms set out herein and as specified by the Merchant.
  • b. (b) The Member's Order may in the sole and absolute discretion of the Merchant be accepted or rejected. A contract for the purchase and delivery of the items comprised in the Member's Order ("Product Contract") will only arise where the Member's Order is communicated to the Member as having been accepted by the Merchant via the Shop Gudetama Services and an order confirmation is issued to the Member. The Member shall not be entitled to cancel his/her Order and/or Product Contract upon confirmation. The Merchant may contact the Member to confirm the details of the Product Contract, any change in the Product Contract (for instance, due to unavailability), the price to be paid or any change thereof. Delivery Service Providers may contact you to confirm the details of the delivery, including the estimated delivery time. All Products are at the Member's risk of loss, damage, contamination, soiling or detention from the time the Merchant has appropriated the same in respect of the Member's Order, and in any event, from the time it is available for collection from the Merchant(whether by the Member or the Delivery Service Provider).
  • c. (c) Prices of Products may, for reasons such as technical issues, typographical errors or outdated product information supplied by the Merchant, be incorrectly reflected and in such an event the Merchant may cancel the Member's Order(s). Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.).
  • d. (d) The Product images featured are for illustration purposes only.


6. Delivery / Self-Collection

 

  • a. Delivery will commence from 3 December 2021 onwards and fulfilment shall be within 7 working days. Delivery is only available for Singapore registered addresses and may be subject to additional terms and conditions of the Delivery Service Providers.
  • b. The Member shall be responsible for ensuring that the details entered by the Member in respect of the Order on the Shop Gudetama Services are accurate and complete. FPRM, Merchant and/or Delivery Service Provider shall not be liable:
    • (i) in the event of late delivery or non-delivery of Products by reason of erroneous or incomplete delivery details entered by the Member on the Shop Gudetama Services; or
    • (ii) in the event of late collection of the Product the Member ordered or non-collection of the Product the Member ordered by reason of erroneous collection details entered by the Member on the Shop Gudetama Services.
  • In the event any Product is unable to be delivered by reason of erroneous or incomplete delivery details entered by the Member on the Shop Gudetama Services, the Member acknowledges and agrees that Frasers and/or Merchant shall have the right to require the Member to collect the ordered Products from The Centrepoint within 7 days from the date of notification that such self-collection is required or such other period as notified to the Member by the Merchant.
  • c. Self collection will commence within 7 days from the date of the order confirmation or such other period as notified to the Member by the Merchant.
  • d. If the Member:
    • (i) fails to accept or arrange for the acceptance of delivery of ordered Products at the time and place specified by the Merchant;
    • (ii) fails to collect the ordered Products within the prescribed period referred to in Clause 6(b) or Clause 6(c); or
    • (iii) purports to cancel the Product Contract following acceptance of the Member's Order,
  • as the case may be, the Merchant, Delivery Service Provider and/or us/our logistics service providers (as the case may be) shall be considered to have fulfilled its delivery obligations (where applicable), be entitled to retrieve the ordered Products from the Delivery Service Provider and dispose of the ordered Products without liability to the Member. In such event, the Merchant shall also, at its sole and absolute discretion, have the right to cancel the Product Contract and/or refund to the Member any payment made (in part or in whole).


7. Payment

 

  • a. General: A Member may pay for a Product using any of the payment methods prescribed by FPRM and Merchant from time to time, and all charges and/or fees are to be paid in accordance with specific instructions as may be prescribed on the Shop Gudetama Services. The Member is solely responsible for all amounts payable associated with purchases he/she makes on the Shop Gudetama Services.
  • b. Additional terms: The Member must abide by any relevant terms and conditions or other agreement that governs the Member's use of any payment processing methods made available via the Shop Gudetama Services which are provided by third party providers as principals in their own right. By providing the Member's credit card, debit card or other payment method details, the Member authorises the payment gateway provider to charge the Member's credit card, debit card or other payment method account, upon the Member's confirmation of his/her purchase, the amount of the Member's Order, including all fees and taxes thereon. For the avoidance of doubt, FPRM will not be involved in the processing of such payments, or the acceptance of any funds from the Member.
  • c. Payment methods: FPRM and Merchant may from time to time, add, remove, modify or discontinue, temporarily or permanently, any payment processing method in its sole and absolute discretion.
  • d. Failure to pay: If the Member fails to make any payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to the Merchant, the Merchant shall be entitled to cancel the Order and/or Product Contract or suspend delivery until payment is made in full.
  • e. Refunds: Except as expressly set out under applicable exchange, replacement, return and/or refund policies as may be notified to the Member by FPRM and/or the Merchant, all sales are final, and no exchanges, returns, replacements or refunds are permitted. If an exchange, replacement, return or refund is granted for any transaction, the transaction and all other benefits granted may be reversed, and the Member further agrees to bear all taxes and other duties payable thereon (including in the case of bank transfers). You agree and acknowledge that any request for exchanges, returns, replacements or refunds are to be made to the Merchant directly, and FPRM is not responsible for any exchanges, returns, replacements or refunds of any Products.


8. Disclaimer and Exclusion of Liability
 

  • In FPRM's capacity as operator of the App and the Shop Gudetama Services, FPRM merely acts as a facilitator to provide a platform allowing Merchant and Members to come together for the sale and purchase of Products between Merchant and Members. The Member understands that any Order is subject to Product availability and location serviceability of Merchant and/or Delivery Service Providers, as well as these terms and any additional terms and conditions of the Merchant, including any specific handling, storage, consumption and/or other instructions as may be notified by the Merchant to the Member from time to time. The Member shall exclusively pursue any claims, loss or damage the Member may suffer relating to any Orders and/or delivery services against the Merchant and/or Delivery Service Providers directly and hold FPRM harmless against the same. In particular, to the maximum extent permitted by law, the Member agrees that FPRM:
    • a. is not responsible for the fulfilment of any Order and/or any delivery services, and does not make any representation or warranty in connection therewith. All Products offered on the Shop Gudetama Services are provided by the Merchant and all delivery services are provided by the Delivery Service Providers, and shall be subject to their respective terms and conditions;
    • b. is not liable to the Member or to any third party for any loss or damage (including with respect to personal injuries) which may arise from or in connection with the Merchant's performance or non-performance of any Product Contract, including in connection with the nature, quality or fitness for the purpose of the Products (or due to any defect therein), or arising in any other way;
    • c. does not make any warranty, representations or endorsements to the Member or other end-users / end-consumers as to the quality or nature or suitability of any Products. Descriptions, statements and any other information about Products displayed on the Shop Gudetama Services are provided by Merchant are "as offered". FPRM does not verify these descriptions or statements, and FPRM disclaims all warranties and representations in relation to any Merchant and the Products. FPRM does not endorse any Merchant or Products featured on the Shop Gudetama Services;
    • d. FPRM does not have control over, and shall not be liable for the quality, safety, morality or legality of any aspect of the Products offered by Merchant, the accuracy of the Products which are offered by the Merchant; and
    • e. neither FPRM nor the Merchant warrant or represent that any Products are free of any and all traces of any allergens or that consumption of the same will not result in an allergic reaction. The Member's Orders may be packaged with Orders from other users at the time of collection/delivery, and such other Orders may contain allergens. The Member acknowledges that by placing Orders for any Products, the Member may be exposed to Products, including food or beverages that may cause an allergic reaction or injury, and in that regard, the Member on his/her accord and on behalf of other end-users / end-consumers hereby fully release and discharge FPRM and the Merchant and/or the Delivery Service Providers from any and all liability and/or responsibility to the Member or other end-users / end-consumers.


9. Customer Support
 

  • Should the Member have any queries or complaints about the Products of the third party or its Merchant and/or Delivery Service Providers, please contact the third party, Merchant and/or Delivery Service Providers via ask@royalworkz.com.
  • For customer support in relation to the Member's Order and/or the Shop Gudetama Services please contact the merchandise sub-licensee at ask@royalworkz.com during the delivery hours between 8.30am and 5.00pm on weekdays excluding public holiday. In some cases, photographic proof and/or additional information may be required to properly investigate the issue with the Member's Order, Product Contract and review any refund request.
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